Refund Policy
RETURNS AND EXCHANGES
Except in exceptional cases, given the temporary nature of our offer, we do not issue refunds at Bref.
However, we accept exchanges or issue credit notes within 7 days of purchase. To do this, you must have the electronic invoice received at the time of purchase.
However, some products are not eligible for exchange or credit: custom furniture, products marked as is, sale items, special orders, food products, body care products, swimwear, and underwear. These items are therefore final sales.
Items that are opened, damaged, or not in resalable condition are not eligible for this policy.
Please note that delivery charges are non-refundable.
PROCEDURES
If we have accepted a refund or exchange for a product, it can be done in person at our store. If the return or exchange is made by mail, include a note in your package explaining the reason for your return.
If we have accepted a refund or exchange for a product, it can be done in person at our store. If the return or exchange is made by mail, include a note in your package explaining the reason for your return.
Here is the address for returns (postal or physical):
Brief
Attention: return of goods
261 Bernard West
Montreal, QC
H2V 1T5
Canada
Brief
Attention: return of goods
261 Bernard West
Montreal, QC
H2V 1T5
Canada
We are not responsible for lost or misdirected packages.
Please note that returns by mail are at your expense , and you must absolutely obtain approval from a member of our team before returning anything. Before returning products, please contact us: hello@brefmtl.com or 438-290-5074
If a refund is approved (within 7 days of receiving your order), we will email you a prepaid return slip to print and stick on the package to be returned. When we receive the package in store, we will refund the item by subtracting the return fee which is $12 + taxes (example: vase at $50, return fee at $12: 50 - 12 = $38 will be credited).
Please note that returns by mail are at your expense , and you must absolutely obtain approval from a member of our team before returning anything. Before returning products, please contact us: hello@brefmtl.com or 438-290-5074
If a refund is approved (within 7 days of receiving your order), we will email you a prepaid return slip to print and stick on the package to be returned. When we receive the package in store, we will refund the item by subtracting the return fee which is $12 + taxes (example: vase at $50, return fee at $12: 50 - 12 = $38 will be credited).
STATE OF ORIGIN REQUIRED
Items to be returned or exchanged must be in the same condition they were in when they were delivered or purchased in store, in their original packaging. If you are unsure of the original condition of the item you are returning, please contact us first.
Items to be returned or exchanged must be in the same condition they were in when they were delivered or purchased in store, in their original packaging. If you are unsure of the original condition of the item you are returning, please contact us first.
PROOF OF PURCHASE
Original invoices or receipts, as well as duplicate invoices, are considered valid proof of purchase. Please do not hesitate to contact us if you have any questions or need assistance.
Original invoices or receipts, as well as duplicate invoices, are considered valid proof of purchase. Please do not hesitate to contact us if you have any questions or need assistance.
THE CUSTOMER IS RESPONSIBLE FOR THE RETURN
Bref assumes the shipping costs if the products you ordered are delivered damaged, defective, or in error. In all other cases, you are responsible for the shipping, handling, and packaging costs required to return an item.
Bref assumes the shipping costs if the products you ordered are delivered damaged, defective, or in error. In all other cases, you are responsible for the shipping, handling, and packaging costs required to return an item.
RETURN OF ITEMS PURCHASED WITH A GIFT CARD
When you return a product purchased with a gift card, you will receive a credit note. This credit note can be applied to your next online or in-store purchase.
When you return a product purchased with a gift card, you will receive a credit note. This credit note can be applied to your next online or in-store purchase.
GIFT CARD TERMS AND CONDITIONS
A gift card is not redeemable for cash. A gift card is valid for life.
A gift card is not redeemable for cash. A gift card is valid for life.
DISCOUNT CODES
Discount codes cannot be combined. If a 10% discount is already applied, it is not possible to use a "free shipping" coupon. Only one discount can be applied to a single order at a time.
Discount codes cannot be combined. If a 10% discount is already applied, it is not possible to use a "free shipping" coupon. Only one discount can be applied to a single order at a time.
PRICE ADJUSTMENT
Promotions are not retroactive and cannot be applied to purchases made prior to the promotion. Thank you for your understanding! We are not legally required to grant a discount if a customer purchased a product at the regular price and then returns because the product is now on sale.
Promotions are not retroactive and cannot be applied to purchases made prior to the promotion. Thank you for your understanding! We are not legally required to grant a discount if a customer purchased a product at the regular price and then returns because the product is now on sale.